Privacy policy
Last updated: September 14, 2026
At NXTGENSHOP1, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit or make a purchase from our website.
1. Information We Collect
When you visit our website, place an order, create an account, contact us, or subscribe to our communications, we may collect information such as:
- Your name
- Billing and shipping address
- Email address
- Telephone number
- Payment and transaction information
- Order details and purchase history
- Information you provide when contacting customer support
- Information you voluntarily provide through forms on our website
We may also automatically collect certain technical information when you use our website, including your IP address, browser type, device information, operating system, pages visited, and information about how you interact with our website.
2. How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Arrange delivery of your purchases
- Process payments and prevent fraudulent transactions
- Communicate with you about your orders
- Respond to questions and customer-service requests
- Provide and improve our website, products, and services
- Maintain and improve the security of our website
- Send marketing emails or promotional communications where permitted by law
- Understand how customers use our website
- Comply with legal and regulatory requirements
We only use personal information where we have an appropriate legal basis to do so.
3. Payment Information
Payments made through our website may be processed by third-party payment providers.
We generally do not have access to your complete payment card details. Payment information is handled by the relevant payment provider according to its own privacy and security policies.
4. Shopify
Our online store is powered by Shopify. Shopify provides the ecommerce infrastructure that allows us to offer our products, process orders, and provide services to our customers.
Shopify and its service providers may process information as necessary to provide these services.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Keep our website functioning properly
- Remember preferences
- Maintain shopping-cart functionality
- Understand website traffic and usage
- Improve website performance
- Provide relevant marketing or advertising where applicable
You may be able to control or disable certain cookies through your browser settings. Some website features may not work correctly if essential cookies are disabled.
6. Marketing Communications
If you subscribe to our newsletter or otherwise provide consent to receive marketing communications, we may send you information about products, offers, promotions, and other updates.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us.
Unsubscribing from marketing communications does not affect transactional messages relating to your orders or other services you have requested.
7. How We Share Your Information
We may share your information with trusted third parties where necessary to operate our business and provide services to you.
These may include:
- Shopify and ecommerce service providers
- Payment processors
- Shipping and delivery providers
- Website, hosting, analytics, and technology providers
- Customer-service providers
- Marketing and communication providers
- Professional advisers where necessary
- Government authorities or law-enforcement agencies where required by law
We do not sell your personal information for money.
8. Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with legal obligations.
When information is no longer required, it may be securely deleted or anonymised where appropriate.
10. Your Privacy Rights
Depending on where you live and the laws that apply to you, you may have rights regarding your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request restriction of certain processing
- Object to certain uses of your information
- Withdraw consent where processing is based on consent
- Request a copy of certain personal information
- Opt out of marketing communications
To exercise an applicable privacy right, please contact us using the details below.
We may need to verify your identity before processing certain requests.
11. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.
12. Children's Privacy
Our website is not intended to knowingly collect personal information directly from children.
If you believe that a child has provided us with personal information, please contact us so that we can review and, where appropriate, delete the information.
13. International Data Transfers
Some of our service providers may process or store information in countries outside the country where you live.
Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.
When we make changes, we will update the "Last updated" date at the top of this policy.
We encourage you to review this Privacy Policy periodically.
15. Contact Us
If you have questions about this Privacy Policy, your personal information, or how we handle your data, please contact us:
NXTGENSHOP1
Email: info@nxtgenshop1.com