Frequently Asked Questions

1. Where do you deliver?

NXTGENSHOP1 delivers throughout the United Kingdom with free standard shipping. We also ship to selected international destinations where available. International shipping costs are displayed at checkout.

2. Is UK shipping free?

Yes. We offer free standard shipping on all orders delivered to eligible addresses within the United Kingdom, with no minimum order value.

3. How long does delivery take?

Orders are generally processed within 1–3 business days.

Estimated delivery after dispatch:

• United Kingdom: 3–7 business days.

• International destinations: 7–15 business days, where available.

Delivery times are estimates and may vary due to courier delays, public holidays, customs processing or other unforeseen circumstances.

4. How can I track my order?

Where tracking is available, tracking information will be provided after your order has been dispatched. Please allow some time for the carrier to update the tracking details.

5. Can I change or cancel my order?

Please contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes or cancellations once an order has been processed or dispatched.

Your statutory consumer rights remain unaffected.

6. What is your return policy?

We accept eligible return requests within 30 days, subject to our return policy and applicable consumer rights. Please review our full Refund and Returns Policy for eligibility, instructions and any applicable conditions.

7. What should I do if my order arrives damaged or is missing?

Please contact our support team with your order number and details of the issue. If an item arrives damaged, include clear photographs where possible so we can investigate and help resolve the problem.

8. What payment methods do you accept?

Available payment methods are displayed at checkout. You can review the options there before completing your purchase.

9. How can I contact NXTGENSHOP1?

For questions about products, orders or delivery, email us at support@nxtgenshop1.com. Please include your order number when contacting us about an existing order.

10. Where can I read your store policies?

You can find further information on our Shipping Policy, Refund and Returns Policy, Privacy Policy and Terms of Service pages through the links on our website.